Windows Vista

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

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Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

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Live web chat software provides online chat support for single or multiple customers simultaneously and helps to provides chat history details of every visitor comes to your website. Online chat software provides facility to website support executives to interact with visitors and respond to their queries through easy to use web based chat solution. Online chat program transfer chat detail to another operator in between ongoing chat session.

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With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company’s IT support requirements. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. Easy to install and includes free 30 days installation support.

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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

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123 Live Help offers stronger features to you. The Customer panel remains web-based to be cross-platform and no client installation involved, while the Admin panel and Operator panel are turn to Windows applications to offer richer functions: Operator Statistics Added,Offline Message Management Optimized,Valuable Customer Recognition, Search Function Upgraded & Code Generator Integrated, Optional video chat for staff is available.

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Cute live support is a real-time online chat support based on AJAX technology. This cost effective tool can help you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors contact your support team for live assistance through a web browser. It converts browsers into customers and delivers maximum ROI from every click-through to your eBusiness site.

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Sales chat software allows you to perform real time browser based text chat with your website visitors. Web site chat software can save or transfer chats sessions from one operator to several staff operators, block unwanted IP addresses, create canned messages, save chat sessions and send to specified email address, View visitor details, Canned messages and receive unlimited number of offline messages when operator is become offline.

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123 Live Help Chat Software can show your website visitors a live agent which is just a click-away and enable your operators to live Text Chat/Video Chat with them. And SkypeIn Service enables your operators to call or answer visitors in text or voice messages via Skype directly with just a click of the mouse. It is secure, fast, flexible, customizable & cost-effective.

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VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level summary of easy-to-understand sentences and optionally drill down to files and registry entries. Have intelligent conversations between users/customers and IT.

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Main purpose of Typing Buddy is to enable you to type less and write more! Writing emails,articles,even books can be much easier and faster if you can skip typing common phrases all the time.Beside that Typing Buddy can also be used to launch your programs,files,folders or even web pages from anywhere in no time.All you have to do is to assign short string(trigger) to any of above actions and Typing Buddy will do the rest!

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Type Pilot - customer support software. Managing technical support may require that you type standard answers over and over again. For example: "Thank you for your letter." "If you have any other questions, please don't hesitate to contact us." Let Type Pilot handle this routine for you. Just type in a keyword of your choice, and the software will replace it with the required phrase or a paragraph. The program works with any word processor.

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iPROConference Meeting is a virtual multi-purpose meeting or presentation room. Setup is easy and meetings are convenient and available 24/7. iPROConference makes it easy to schedule sessions, invite attendees, and host interactive sessions. FEATURES INCLUDE Interactive whiteboard, real time application sharing, text chat, crystal clear audio and webcam capabilities. File Transfer, Desk Top Sharing, Multiple Presentation Modes and more.

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AliveChat allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. Some features include proactive sales chat, unlimited operator and client chat sessions, real-time site monitoring, repeat visitors identification, full customization, and site metrics and performance analysis tools.

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Acronyms Master tool is a unique solution for acronyms management. This tool has been speciall designed for those who work with technical documentation - engineers, scientists, technical communicators.. Acronyms Master analyses the contents of the document, finds all Acronyms and creates the Table of Acronyms in the document.

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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web, manually or automatically. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Access, SQL Server or SQL Azure database. Closed tickets can be searched and re-created in Outlook if needed. E-mail history. FAQ answers. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products.

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HelpBeam lets you instantly view and control your customer's computer over the internet, across firewalls and proxies. Resolve the issue in real time, using web based remote control. HelpBeam requires no installation or configuration, and is 100% secured with end to end SSL encryption.

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Acronyms Master generates List of Acronyms for MS Word. This tool has been specially designed for those who work with technical documentation - engineers, scientists, technical communicators, proposal managers... Acronyms Master analyzes the contents of the document, finds all Acronyms and creates the Table of Acronyms in the document. Acronyms Master is a useful tool which is meant to save your time as well as improve productivity!

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Support your customers as well as the leading brand but for a fraction of the cost. Your customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (with no limits). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost from $295.

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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

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